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Frequently Asked Questions (FAQ)

FREQUENTLY ASKED QUESTIONS (FAQs)

I can't find a product that I need on your website. What should I do?
Please send us an email to  sales@spilldoc.sg with the item description and quantity. With our network of manufacturing partners, we will do our best to fulfil your request.

Are you able to deliver to me?
Yes, We offer delivery services across all regions in Singapore
Delivery is free of charge for order value above $200, subjected to Additional Delivery charges (if applicable). 
For more information, please refer to Information Center -> Delivery Information

Are you able to do a last-minute urgent delivery?
Yes, we offer a same day delivery services for some products. 
delivery charge of $30 is applicable.
For more information, please refer to Information Center -> Delivery Information

What is the usual lead time?
Our standard lead time is 1-3 working days for most products.
for product with lead time, our lead time is 3-4 working weeks.

Product delivered is wrong or faulty.
Kindly inform us immediately by email at   sales@spilldoc.sg  and we will attend to you as soon as possible. 

Are the pricing for the items fixed?
A: Yes, prices are fixed for small quantities. Bundle Pricing is offered when you select the product. For large quantities and regular purchases, please email us at  sales@spilldoc.sg and we will offer you further discounts wherever applicable.

Is there any installation requirements?
Depending on the type of products, Installation my be required.
For more information, please refer to Information Center

Do I need a forklift at site?
Depending on the product type, you may need a forklift to facilitate the unloading and moving the products. If you do not have a forklift, please contact us to provide a delivery with a tailgate.

Do the products comes with a Warranty?
Yes, we provide a 1 year warranty for all  Dangerous Goods Storage, Safety Shower & Eyewash Station and Spill Pallets. Our Spill Control products has a shelf life of 5 years form supply

What methods of payment do you accept?
Our preferred mode is wireless payment by Bank Transfer or PayNow to our UEN.

Where is Bio-Safety Supplies Located?
126 Jooseng Road #02-02 Gold Pine Industrial Building 
Singapore 368355

Where else can I purchase Spilldoc Products from?
You can purchase our products form the local agent nearest to your regions.
https://www.spilldoc.sg/pages/where-to-buy-spilldoc-products

Didn't find the answer you're looking for?
Please email us at   sales@spilldoc.sg  and we will respond to you immediately.